Terms & Conditions

1. Business and agreement

These Terms & Conditions apply to services provided by CHALONG MAYE LLC (“CHALONG MAYE,” “we,” “us,” or “our”). By ordering or using a service, the client agrees to these terms together with any plan description, proposal, invoice, or checkout disclosure applicable to the purchase.

2. Nature of services

We provide professional digital SEO advisory, technical review, on-page analysis, content strategy, local search guidance, analytics review, consulting, and reporting. Standard plan deliverables are described on our Pricing page. Work outside the listed scope requires separate written agreement.

3. No guaranteed SEO outcome

We do not guarantee a particular search ranking, traffic volume, lead count, sale, conversion, revenue figure, or other business result. Search engines and third-party platforms control their own systems and may change algorithms, policies, or results without notice.

4. Client responsibilities

The client must provide accurate information and any lawful access reasonably required to perform the agreed service. The client is responsible for final approval of changes made to its own website and for ensuring its products, services, claims, and content comply with applicable law.

5. Prices and currency

Standard-plan prices displayed on this website are in euros (EUR). The total price and service term must be shown before payment. Custom work may be priced separately in a written proposal.

6. One-time and recurring payments

Our published standard-plan prices are described as one-time payments for the stated service term. Automatic renewal or recurring billing applies only when clearly disclosed on the applicable checkout page before authorization. Clients should review the checkout summary before paying.

7. Start of work and onboarding

Work normally begins after required payment and after we receive the information reasonably needed to start the service. Delayed client information, access, or approvals may delay delivery.

8. Digital delivery

Our services are delivered electronically. Reports, recommendations, documents, or other agreed deliverables may be sent by email, shared document, dashboard, project tool, or another agreed digital channel. We do not ship physical goods as part of our standard SEO services.

9. Refunds and cancellations

Refund and cancellation requests are governed by our Refund Policy and Cancellation Policy. The amount of work already performed, digital deliverables already provided, non-refundable third-party expenses, and applicable law may affect refund eligibility.

10. Third-party services

Search engines, hosting providers, analytics products, payment processors, website platforms, and other third-party services are not controlled by us. We are not responsible for third-party outages, policy changes, account restrictions, or algorithm changes.

11. Intellectual property

After full payment, the client may use final client-specific reports and recommendations for its own business. Pre-existing tools, templates, methods, processes, know-how, and general materials remain the property of their respective owners.

12. Prohibited use

We may decline or stop work involving unlawful conduct, deceptive practices, infringement, malicious software, fraud, or other activity that we reasonably believe creates legal, security, or platform-compliance risk.

13. Limitation of liability

To the extent permitted by applicable law, we are not liable for indirect, special, incidental, punitive, or consequential losses, including losses resulting from third-party platform changes, client implementation decisions, outages, or market conditions outside our reasonable control.

14. Governing law

These terms are governed by applicable law, including the laws applicable to our business in Colorado, United States, except where mandatory consumer law requires otherwise.

15. Contact

Questions may be sent to contact@chalongmayellc.com, by telephone at +1 303 217 5623, or by mail to 3722 Julian St, Denver, CO 80211, United States.