Refund Policy

1. Before work begins

If a client asks to cancel before work has begun, and before any non-refundable third-party cost has been incurred, we will review the order for a full refund.

2. After work begins

Once work has started, any approved refund may be reduced by the reasonable value of work already performed and any non-refundable costs already incurred. The amount and status of completed deliverables will be considered.

3. Completed digital services

Completed and delivered professional services are generally not refundable solely because a client expected a different search ranking, traffic level, lead volume, sales result, or other outcome that was not guaranteed.

4. Duplicate or incorrect charges

If you believe you were charged more than once or charged an incorrect amount, email contact@chalongmayellc.com with the payment date, purchaser name, and transaction reference so we can investigate.

5. How to request a refund

Send the purchaser name, email, plan or service, transaction or invoice reference, payment date, and reason for the request to contact@chalongmayellc.com. We aim to acknowledge support requests within 1–2 business days.

6. Method of approved refunds

Where possible, approved refunds are returned through the original payment method or payment processor. Processing times after approval may depend on the payment provider or financial institution.

7. Legal rights

This policy does not limit non-waivable rights a consumer may have under applicable law.