Service Delivery Policy

1. Order confirmation and onboarding

After purchase, the client should provide the website URL, business context, goals, target market, and any other information reasonably required to perform the selected service.

2. When the service begins

The service period normally begins after payment has been received and the required onboarding information is available. If client information or access is delayed, the practical delivery schedule may also be delayed.

3. Delivery method

Reports, action plans, recommendations, and other agreed deliverables are provided electronically by email, shared document, dashboard, project tool, or another agreed digital method.

4. Plan delivery cadence

• 1 Month: one service period with an initial review and written action report.
• 3 Months: ongoing review and three written monthly reports during the service term.
• 6 Months: ongoing review and six written monthly reports during the service term.
• 12 Months: ongoing review and twelve written monthly reports, plus quarterly strategy reviews and an annual summary.

5. Client delays

Delivery may be paused or delayed when required information, approvals, or lawful access are not provided by the client in a timely manner.

6. Support

Questions about delivery can be sent to contact@chalongmayellc.com or by telephone at +1 303 217 5623.